Refund policy

Effective from 1st October 2026. This policy covers every order placed on store, sold by LWYD Interactive LLP (“the Company”, “we”). It is framed under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. 

All sales are final 

Every product on this Site is a limited edition drop, made in fixed numbers and not restocked. We do not accept returns, exchanges or cancellations for change of mind, size chosen, fit, style or colour preference. Please check the size chart before ordering. 

When we will replace or refund 

We will fix it at no cost to you if: 

  • Wrong item delivered: the product, size or colour you received is different from your order 

  • Damaged or defective on arrival: including manufacturing defects in material or workmanship 

We will send the correct item. If it is no longer in stock, we will issue a full refund. 

How to raise a request 

  1. Within 24 hours of delivery, go to website and click on File for Return/Exchange. 

  1. Attach photos of the product, the box, the shipping label and the invoice. An unboxing video from a sealed package is strongly recommended and may be required. 

  1. We review your request within 3 business days and confirm whether it is approved. 

  1. Once approved, we arrange a reverse pickup at our cost within 3 days. If pickup is not available at your pin code, we will share a return address and reimburse reasonable shipping costs. Please do not ship anything back without our approval. 

  1. We inspect the returned item within 3 business days of receiving it, then dispatch the correct item or process your refund. 

One replacement is offered per order. 

Condition of the returned item 

The item must be unworn, unwashed and undamaged, with the original custom box, tags, labels, invoice and any inclusions. If a claim is rejected after inspection, the item is sent back to you and no refund is issued. 

Refunds 

Approved refunds go to the original payment method within 7–10 working days of approval. Your bank may take a few extra days to credit it. Shipping charges are refunded in full where the error was ours. 

Not eligible 

  • Change of mind, wrong size selected by you, or fit preference 

  • Requests raised more than 24 hours after delivery 

  • Items worn, washed, altered, or returned without original packaging and tags 

  • Damage caused by mishandling after delivery 

  • Minor colour or finish variations from screen display or handcrafted production 

  • Claims without the photos or evidence requested 

  • Repeated or abusive claims, which may lead us to restrict future orders 

Transit damage and missing parcels 

If the outer package looks tampered with or damaged, record it at delivery or report it within 24 hours with photos. For parcels marked delivered but not received, we will raise it with the courier and keep you updated. 

Order cancellation 

Orders cannot be cancelled once placed. We may cancel an order if stock runs out, payment fails, the order looks fraudulent, the address is not serviceable, or a listing has a pricing error. In each case you get a full refund. 

Events outside our control 

Timelines in this policy may be paused during events beyond our control, such as natural disasters, strikes, courier network failures or government restrictions. 

Complaints 

If you are unhappy with how your request was handled, write to our Grievance Officer at grievances@lwyd.in. We acknowledge complaints within 48 hours and aim to resolve them within 15 working days.